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We ship the goods from Beirut-Lebanon via PickApp locally and via UPS internationally.
Orders placed before 1p.m will be shipped the next day excluding Sundays and Holidays. If you place an order after 1p.m, it will be shipped the very next working day. In the case where no one is at the address when the delivery is attempted we may retain the goods. We will leave you a notification and attempt to call you and rearrange the delivery.
If you are really tight on schedule, you may choose “At your convenience” option and specify a 3hr slot from Monday to Friday 10:00a.m to 8:00p.m and Saturdays from 9:00a.m to 4:00p.m. The earliest slot is 48hrs from the time of purchase. Sundays and Public Holidays are not counted.
If you have any other specific requests like leaving the package with the neighbors or a safe place, or you need the package delivered to an alternative address, feel free to mention it in the delivery note or send us an email at [email protected]
Pick a 3hr slot from Monday to Friday 10:00a.m to 8:00p.m and Saturdays from 9:00a.m to 4:00p.m. The earliest slot is 48hrs from the time of purchase. Sundays and Public Holidays are not counted. This option is free within Lebanon.
Order should be placed before 1p.m for the order to be shipped the next day. For areas beyond Ajaltoun, Batroun, Dammour, and Douar, order may take up to 48hrs. Please see map for reference. This option is free within Lebanon.
PackTags offers same day delivery via Pickapp. On weekdays, your order should be placed before 12p.m for it to be shipped the same day, and before 10a.m on Saturdays. This option is not available for certain areas. This option is for 9$.
PackTags offers free shipping for orders within Lebanon. Make sure to select next day shipping, or shipping at your convenience at checkout for the free shipping to apply.
PackTags ships worldwide via UPS. Wherever you are, your order will be at your doorstep within 7 days.
If you simply want to return your order, please fill out the return form here. You can return your order or product for a full refund within 14 days of the original purchase date. Products must not be used, altered, washed, or damaged, and must be in the original packaging. Please note that customizable items are not eligible for a refund.
For collars, harnesses, and backpacks we recommend strictly following the sizing charts and measuring your dog precisely before your purchase. We also recommend keeping the label and packaging intact and trying it out before your first adventure. If the gear didn’t fit right you will still have a chance to return, but make sure the gear is with the original label and packaging and kept clean (all dog hair must be removed or you will be charge a 5$ cleaning fee).
Once we receive your return, we will inspect the item and process your refund immediately. Depending on the shipping and on the bank or institute that you used to process the payment, it might take up to two or three weeks to get the cash back. If you are not eligible for cash refund, we will send you an email with your e-gift card exchange amount and direction to use it.
Please note: Refunds don’t include shipping costs paid on your order (if applicable). Return shipping costs are the responsibility of the customer. If for any reason the order was refused by the customer or canceled during transit, shipping costs (outgoing and return) and any customizable or personalized items will be charged on the customer. Customizable or personalized items it may take up to 3 days to ship. Don't worry shipping will be done seperately if it is part of a bigger order.